Power Capacitors – Applications, Switching Problems, Protection and Maintenance Training

Course Description

Understanding of state-of-the-art power factor improvement equipment, namely power capacitors, is a prerequisite to assuring economical operation of electrical power systems.

This course provides a thorough review of application of power capacitors and capacitor banks. It covers fundamentals and theory regarding power capacitors and power factor correction, methods of calculation, specifying, controlling, protecting, installing, operating and maintaining power capacitors and capacitor banks.

It includes detailed analysis of the capacitor application in electrical motor circuits and distribution systems. This course brings participants up to date on the application of capacitors and capacitor banks, answers questions, and gives participants hands-on experience in assessing and solving typical problems.

Course Objective

After participating in this course, you will be able to analyze the power distribution system in order to determine the need for improvement of power factor. You will be able to calculate energy cost savings associated with the installation of capacitor bank. You will gain the practical knowledge to be able to specify the size and configuration of capacitor bank and associated auxiliary equipment to suit your specific needs.

Course Outline

  • Basic Electrical Ideas and units on Capacitors and Power Factor.
  • Resistance circuit, Inductance circuit, Capacitive circuit
  • True, Reactive, and Apparent Power
  • Description and basic operation of capacitors
  • Calculation on capacitor circuits
  • Applications of capacitors
  • Theoretical fundamentals for Power Factor
  • Causes and effects of poor Power Factor
  • Means of Power Factor improvement or Reactive Power compensation
  • Principle of Reactive Power compensation
  • Installation of Power Factor correction capacitors
  • Calculation for Power Factor Improvement
  • Power Capacitor banks
  • Application of Capacitor banks
  • Capacitor connections.
  • Capacitor switching operation.
  • Impact of Capacitors on Power Quality
  • Maintenance, Inspection and Repair on Capacitor bank installation
  • Tests for Power Capacitors.
  • Related international standards IEEE/IEC
  • Typical checklist for general servicing and maintenance on Capacitors.
  • Different Voltage Regulation Techniques

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Lokasi Training Pilihan : di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya  (dengan harga dan minimal kuota yang berbeda)

Training Job Analysis and Job Description Techniques

Course Overview

Though there are several methods of collecting job analysis information yet choosing the one or a combination of more than one method depends upon the needs and requirements of organization and the objectives of the job analysis process. Typically, all the methods focus on collecting the basic job-related information but when used in combination may bring out the hidden or overlooked information and prove to be great tools for creating a perfect job-candidate fit. Selecting an appropriate job analysis method depends on the structure of the organization, hierarchical levels, nature of job and responsibilities and duties involved in it. So, before executing any method, all advantages and disadvantages should be analyzed because the data collected through this process serves a great deal and helps organizations cope with current market trends, organizational changes, high attrition rate and many other day-to-day problems.

Who should take this course

Human Resources professionals working in compensation who need to improve their skills in this field. The program is also suitable for professionals working in other areas of Human Resources who wish to acquire an intimate knowledge of the job analysis and job description writing processes.

Course content

By the end of the program, participants will be able to:

  • Demonstrate the importance of job descriptions in the wider context of Human Resources.
  • Conduct a job analysis to obtain information for the preparation of job descriptions and other purposes.
  • Write job descriptions to cover the wider requirements of Human Resources.
  • Explain competencies in terms of what they are and how they are used.
  • Write competency-based job descriptions.

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Lokasi Training Pilihan : di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya  (dengan harga dan minimal kuota yang berbeda)

Leadership and Decision – Making in Crisis and Emergency Situations Training

Introduction

All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The skills and competencies that are required to lead in these circumstances are much more demanding of the leader than normal everyday leadership.

Leaders have to make decisions quickly while accepting significant risk in order to achieve a favourable outcome for their organization, its members and clients, as well as the public it serves.

objectives

By the end of this course, participants will be able to:

  • Improve the effectiveness of your reports, proposals, emails, letters and other communication
  • Develop more efficient writing processes, improving project and time management
  • Meet the needs of your readerships/audiences enabling them achieve their own objectives
  • Develop your presentational skills and the techniques to enhance impact and effectiveness
  • Deploy the right techniques, tools and skills for a wide variety of communications challenges

Contents

Psychology and Dynamics of Crises and Emergencies 

  • The nature of crises and emergencies
  • Individual psychology under crisis and emergency conditions
  • Collective psychology under crisis and emergency conditions
  • Evolution and dynamics of crises and emergencies
  • Crises and emergencies don’t just work 8 hour days
  • Tasks of leaders before, during, and after a crisis or emergency 

Rational Decision-Making in Crises and Emergencies 

  • Instinct, intuition, and reason
  • Rational decision-making processes
  • Individual and collective decision-making
  • Delegation through mission-based leadership
  • Nested hierarchical planning and operations 

Leading Teams and Organizations  

  • Organizational and public responsibilities of leaders in crises and emergencies
  • Crisis/emergency management organization
  • Creating effective and efficient teams through rapid teambuilding
  • Creating effective and efficient interagency cooperation and collaboration
  • Organizational and team dynamics: morale, cohesion, mood, and unity of purpose
  • Principles of operational command and leadership 

Solving the Problem: Managing the Crisis or Emergency 

  • Seeking cause and effect to solve the problem, not to attribute blame or responsibility
  • Creating and running a crisis/emergency command centre
  • Elements of risk management: prevention, response, containment, and recovery
  • Principles of business continuity and crisis operations
  • Information gathering and situational awareness
  • Operational rhythm, routines, and information management 

Ethical Factors in Crisis and Emergency Leadership

  • Caring for subordinates and their families
  • The leader’s self-care
  • Responsibilities to authorities, the public and/or victims
  • Managing and leveraging the media
  • After-action review and lessons learned processes
  • Preparing for the next crisis or emergency

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

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Customer Service Management Training

Introduction

Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Delegates will learn best practices of world-class customer service providers to develop a customer-focused mindset for continuous improvement.

In today’s customer-oriented business environment, interpersonal skills are a critical component for promoting customer satisfaction and organisational success. Providing world-class customer service requires a unique combination of effective communication strategies, persuasion techniques, and conflict resolution skills. This highly-interactive customer service training course gives delegates the tools, resources, and confidence they need to enhance customer relationships and promote customer service excellence within their organisation.

objectives

By the end of the course delegates will be able to:

  • Describe the best practices of a world-class customer service provider
  • Develop a customer-focused mindset for continuous improvement
  • Identify key components that promote customer retention and loyalty
  • Measure customer service standards
  • Develop an understanding of internal and external customer expectations
  • Use the phone more effectively and leave professional voicemail messages
  • Communicate more effectively by utilizing active listening and questioning skills
  • Successfully apply the principles of persuasion to key negotiation situations
  • Give and receive feedback in a constructive manner
  • Understand the importance of written and electronic communication
  • Use nonverbal communication to make a positive first impression and build rapport quickly
  • Set SMART goals to increase productivity
  • Understand the importance of customer and organisational confidentiality
  • Utilize stress management techniques to increase job satisfaction
  • Use conflict resolution skills to work with difficult or demanding customers in a professional manner
  • Manage their emotions during stressful situations
    • Appreciate the importance of teamwork and maintaining a positive attitude

Contents

Principles for Delivering World-Class Customer Service

  • Course overview and learning objectives
  • How do customers define quality customer service?
  • What are the benefits of providing world-class customer service?
  • Breakout session: How to use customer service to increase customer satisfaction and loyalty
  • Benchmarking exercise: Best and worst rated customer service companies
  • Creating a positive first impression: What do your customers see and hear?
  • Creating customer service ‘touch points’ to enhance the “customer experience”
  • The WOW Factor: Going the Extra Mile to exceed customer expectations
  • Case study: The Nordstrom approach to quality customer service

Developing Effective Communication and Interpersonal Skills

  • The power of nonverbal communication
  • Practical exercise: The Body Language Quiz
  • How to use body language to build rapport and create a favorable first impression
  • Understanding the four customer temperament styles
  • Practical exercise: Determining your temperament style
  • Developing your active listening skills to enhance communications
  • Practical exercise: Active Listening Evaluation
  • Use questioning techniques to identify a customer’s expectations and service requirements
  • Determining your customer’s “preferred learning style”
  • Keys to effective telephone and voicemail communication

Principles of Superior Customer Service and Organisational Procedures

  • Does the ‘customer experience’ align with your organisation’s vision/mission statement?
  • Identifying internal and external customer expectations
  • The benefits of teamwork and mutual cooperation
  • Teambuilding and leadership exercise
  • Guidelines for customer and organisational confidentiality
  • Dos and don’ts of written and electronic communication
  • Empowering employees to better serve their customers
  • Case study: Scandinavian Airlines customer service programme

The Importance of Customer Feedback and Service Recovery

  • Why is it important to encourage customer complaints and feedback?
  • Establishing customer service satisfaction measuring and monitoring standards
  • Best practices for recording and monitoring customer service issues
  • The supervisor‘s role in service recovery
  • The art of giving and receiving constructive feedback
  • Negotiating win-win outcomes
  • Managing emotions during stressful situations
  • Strategies for working with difficult and demanding customers
  • Practical exercise: Service recovery role-play

Leading the Way to Customer Satisfaction and Continuous Improvement

  • Your attitude makes a difference
  • Stress management tips for maintaining peak performance
  • The importance of personal development
  • Setting SMART goals for continuous customer service improvement
  • Practical exercise: What is your Action Plan?
  • End of course review

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

#InfoJadwaltraining2019 #Jadwaltraining2019 #Jadwaltraining2019 #Jadwaltraining2020 #Jadwaltraining2021  #Jadwaltraining2022 #TrainingdiYogyakarta #TrainingdiJakarta #TrainingdiBandung #TrainingdiBogor #TrainingdiSurabaya #TrainingdiMalang #TrainingdiBali #TrainingdiLombok #TrainingdiBalikpapan #TrainingdiMakassar#TrainingdiMedan #TrainingdiBatam #TrainingdiRiau #TrainingdiPontianak, #TrainingdiSemarang #TrainingdiSolo #TrainingdiManado #TrainingdiIndonesia #InfoJadwaltraining2018  #InformasiJadwaltraining2018 #InformasiJadwaltraining2018 #InformasiJadwaltraining2019 #InformasiJadwaltraining2020 #InformasiJadwaltraining2021 #InformasiJadwaltraining2022 #IndonesiaTrainingCenter