ITSM: INFORMATION TECHNOLOGY SERVICE MANAGEMENT

ITSM: INFORMATION TECHNOLOGY SERVICE MANAGEMENT

Background Information Technology Service Management (ITSM)

This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL.

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

The purpose of this IT Service Management to help the delegates to define Service and to comprehend and explain the

concept of Service Management as a practice, and moreover is to certify that the candidate has gained knowledge of the ITSM terminology, structure and basic concepts and has comprehended the core principles of ITSM practices as referenced in the ITIL.

Objectives Information Technology Service Management (ITSM)

  • Describe the concept of Good PRACTICE
  • Define and explain the concept of a SERVICE
  • Define and explain the concept of SERVICE MANAGEMENT
  • Define and distinguish between FUNCTIONS, ROLES and PROCESSES
  • Explain the PROCESS model
  • List the characteristics of PROCESSES (Measurable, Specific results, CUSTOMERS, and Responds

Audience Information Technology Service Management (ITSM)

  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization

Contents Information Technology Service Management (ITSM)

  • Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Processes covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • Generic Concepts and Definitions
  • Workshop/Case Study I in ITSM (ITIL V3)
  • Key Principles and Models covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • Functions
  • Framework Exercise I (ITILV3)
  • Roles
  • Key Principles and models of ITSM:
  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model
  • Technology and Architecture
  • Revision
  • Mock Examination

Investasi dan Fasilitas Training

  • Harga : (dilampirkan dalam Brosur penawaran)
  • Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta) Khusus untuk training di Yogyakarta.

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
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  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Informasi Jadwal training 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya

Informasi Jadwal Pelatihan di Indonesia

JADWAL TRAINING / PELATIHAN / DIKLAT / SEMINAR / WORKSHOP / BIMTEK 2018 – TERBARU BULAN JANUARI – FEBRUARI – MARET – APRIL – MEI – JUNI – JULI – AGUSTUS – SEPTEMBER – OKTOBER – NOVEMBER – DESEMBER 2018 Informasi Jadwal Pelatihan 2018 | 2018 | 2019 | 2020 | 2021 | 2022 | di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya